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Welcome to our Salon Policies page! Here, you’ll find all the information you need about our guidelines and procedures, designed to ensure a smooth and enjoyable experience for all our guests.
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We kindly ask that you review our policies before your appointment to help us maintain the high standards and relaxing environment you expect from us. We appreciate your understanding and cooperation, and we look forward to welcoming you as our guest soon!
Cancellation Policy
Out of courtesy for your stylist, We kindly ask that you give 48 hours' notice for any cancellations or reschedules. In the case that more than 48 hours' notice is not given for a cancellation or reschedule, you will be responsible for paying 50% of the scheduled service; Same day or last minute cancellations & no shows, will be responsible for 100% of the service price. Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply. Thank you for understanding our policy. It is in place to respect the time of the artists as well as other clients waiting for appointments.
All deposits will be non-transferable if appointment is no-showed or canceled beyond the 48 hour policy. ALL CANCELATIONS MUST BE DONE VIA OUR ONLINE BOOKING SYSTEM OR IN RESPONSE TO YOUR TEXT CONFIRMATION. NO VOICE MAILS OR INSTAGRAM MESSAGES WILL BE ACCEPTED.
Refund Policy
There are NO REFUNDS on any hair or extension services. Hair care can be exchanged within 30 days for an item of the same value as long as no more than 10% of the product has been used or if the product packaging is defective.
Children 12 + Policy
To our amazing clientele, It’s no secret that we love you and your minis, it's been incredible watching them grow! With the salon space and busy staff, having children under the age of 12 poses unique and previously unforeseen challenges. Unfortunately we cannot assure their safety in the salon— we have hot tools, chemical products, sharp objects and no facilities to care for your children while you are in our hands. We kindly ask that you do not bring children under the age of 12 to accompany you during your services. It is in everyone's best interest that children stay safe and out of harms way. Your understanding is greatly appreciated. Client's who bring children to their appointment without alternate care for them while receiving a service may be asked to reschedule and a late cancel fee will apply.
No Pet Policy
At J.Lorraine Salon, we prioritize the comfort, safety, and well-being of all our clients. To maintain a clean and relaxing environment for everyone, we have a strict no-pet policy. We kindly ask that you refrain from bringing pets into the salon. The only exception to this policy is service animals as defined by applicable laws. Thank you for your understanding and cooperation in helping us create the best experience for all our guests.